Fully outsourced IT for a scaling SaaS team
From 8 to 60 staff in 18 months — we handled onboarding, devices and helpdesk so the founders never touched a support ticket.
A venture-backed SaaS startup was scaling fast and their founders were spending hours each week buying laptops, setting up accounts and troubleshooting — time that should have gone into product and customers.
We became their entire IT function: a standardised device fleet, automated onboarding and offboarding, identity and license management, and an unlimited helpdesk. New starters now arrive to a fully configured laptop on day one.
Over 18 months we onboarded 52 new staff with an average helpdesk response under 8 minutes and a 4.9/5 satisfaction rating. The founders haven't touched a support ticket since.
“It feels like we have a 10-person IT team. We have zero — we just have SyberInfo.”